Privacy Policy

1. Introduction

This Privacy Policy explains how WaveTech EMS Mobile ("the App") collects, uses, stores, and protects your information when you use our emergency medical services platform.

2. Information We Collect

• Account data (name, email, role, and user ID).
• Device information (device ID, app version, and platform).
• Location data (for navigation, dispatch, and route guidance).
• Operational data related to emergency and transfer cases.
• Notification tokens (for push notifications).

3. How We Use Information

• Authenticate users and maintain secure sessions.
• Support ambulance readiness, dispatch, and case workflows.
• Provide map routing and location-based case coordination.
• Send operational alerts and in-app notifications.
• Improve reliability, security, and service performance.

4. Data Sharing

We only share data with authorized EMS systems, trusted infrastructure providers, and services required to operate the App (such as secure hosting, notifications, and mapping). We do not sell personal data.

5. Data Retention

We retain data only as long as required for operational, legal, and compliance purposes related to emergency service delivery.

6. Security

We apply reasonable administrative, technical, and organizational safeguards to protect data against unauthorized access, disclosure, alteration, or loss.

7. Your Rights

Depending on your jurisdiction, you may have rights to request access, correction, or deletion of your personal data. Contact us to submit a request.

8. Children’s Privacy

The App is intended for authorized EMS personnel and organizations. It is not directed to children under 13.

9. Contact Us

For privacy-related questions, contact us at privacy@wavetech-ems.com.